Oh no… a negative review! Any day vacation rentals owner wake up with one of this is never a joyful one. It’s obvious that the review will give you a knee-jerk of reaction that will throw you to the defense mode. How could they? Do they have an idea of damage the feedback has caused to my business? This is unacceptable, and we must get it removed.
But wait a second. Take a deep breath and consider what your options are. Remember, there is no any successful company on the planet with no need to deal with unhappy clients.