A happy guest is a returning guest, and a guest that will leave you an amazing review. Getting a good feedback online is now one of the most important elements to boost your business and stand out in the hospitality industry. Therefore, delivering an exceptional guest experience is an absolute must.
Christmas is a family time and has been typically considered as low season. But traditions are changing and a lot of families prefer to spend the festive season outside of home. There are 2 types of Christmas travelers: “Explorers” who want to discover new countries or cities, and “Relax-Seekers” travelling to cosy and calm locations and booking their stays for seven days or more.